Refund policy

Returns and Refunds Policy

TEKX, Suites 21/22, Victoria House, 26 Main Street, GX11 1AA, Gibraltar. Email: tekxgibraltar@gmail.com. Phone and WhatsApp: +350 56021 032 (9am to 9pm).

Returns

You can return a product within 5 calendar days of purchase. To qualify for a full refund, the item must be unused, in as-new condition and in its original, undamaged and complete packaging, with all accessories and any free gifts, and you must have your order confirmation or receipt. Products supplied sealed for hygiene or data reasons, such as headphones and earphones, memory cards, storage devices and software, can only be returned if the seal is unbroken. Special-order items cannot be refunded.

How to return an item

Contact us by email or WhatsApp with your order number before sending anything back. We will arrange collection or tell you how to return the item. Unless the item is faulty or we sent you the wrong item, the cost of returning it is paid by you.

Refunds

Approved refunds are paid to the original payment method within 14 days of us receiving the item back. We may deduct from a refund for handling that goes beyond what is reasonable to inspect the product in a shop, or for damage that happened while the item was being returned to us.

Faulty or damaged items

All products carry the manufacturer's limited warranty. If an item develops a fault within 14 days of purchase, we will repair it, replace it or refund it. After that, the manufacturer's warranty applies. Warranty periods are normally 1 year for most products and 6 months for consumables, batteries and cables, unless the manufacturer states otherwise.

To make a claim, contact us. We test returned items within 2 working days and, if a fault is confirmed, we open a claim with the manufacturer. The manufacturer may decline a claim that is not covered by its warranty. If a claim is declined, or we find no fault, a service charge may apply and we will tell you before any charge is made.

The warranty does not cover physical damage, damage from liquid where the product is not rated for it, software problems, tampering, or use beyond the manufacturer's recommendations. Data stored on a device may be lost during repair and may not be recoverable, so please back up your data first.

Your legal rights

Nothing in this policy affects your statutory rights under the laws of Gibraltar.